Delighting consumers
Product quality and product safety
|
|
Unit |
|
2024 |
|
2023 |
|
YOY |
||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incidents of non-compliance with regulations and/or voluntary codes concerning the health and safety impacts of products and services within the reporting period (GRI 416-2) |
|
No. |
|
0 |
|
0 |
|
0% |
||||
Thereof incidents of non-compliance with regulations resulting in a fine or penalty (GRI 416-2) |
|
No. |
|
0 |
|
0 |
|
0% |
||||
Thereof incidents of non-compliance with regulations resulting in a warning (GRI 416-2) |
|
No. |
|
0 |
|
0 |
|
0% |
||||
Thereof incidents of non-compliance with voluntary codes (GRI 416-2) |
|
No. |
|
0 |
|
0 |
|
0% |
||||
Notices of food safety violation received (SASB-FB-PF-250a.3) |
|
No. |
|
0 |
|
0 |
|
0% |
||||
Share of notices of food safety violation corrected (SASB-FB-PF-250a.3) |
|
% |
|
0 |
|
0 |
|
0.0pp |
||||
Recalls issued (SASB-FB-PF-250a.4) |
|
No. |
|
0 |
|
2 |
|
–100% |
||||
Total amount of food product recalled (SASB-FB-PF-250a.4) |
|
Consumer Units |
|
0 |
|
274,248 |
|
–100% |
||||
|
||||||||||||
Transparent and responsible communication
|
|
Unit |
|
2024 |
|
2023 |
|
YOY |
||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labeling (GRI 417-2) |
|
No. |
|
4 |
|
3 |
|
+33.3% |
||||||
Thereof incidents of non-compliance with regulations resulting in a fine or penalty |
|
No. |
|
4 |
|
3 |
|
+33.3% |
||||||
Thereof incidents of non-compliance with regulations resulting in a warning |
|
No. |
|
0 |
|
0 |
|
0% |
||||||
Thereof incidents of non-compliance with voluntary codes (GRI 417-2) |
|
No. |
|
0 |
|
0 |
|
0% |
||||||
Incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship |
|
No. |
|
0 |
|
0 |
|
0% |
||||||
Thereof incidents of non-compliance with regulations resulting in a fine or penalty (GRI 417-3) |
|
No. |
|
0 |
|
0 |
|
0% |
||||||
Thereof incidents of non-compliance with regulations resulting in a warning |
|
No. |
|
0 |
|
0 |
|
0% |
||||||
Thereof incidents of non-compliance with voluntary codes |
|
No. |
|
0 |
|
0 |
|
0% |
||||||
Incidents of non-compliance with industry or regulatory labeling and/or marketing codes (SASB-FB-PF-270a.3) |
|
No. |
|
4 |
|
3 |
|
+33.3% |
||||||
Total amount of monetary losses as a result of legal proceedings associated with labeling and/or marketing practices |
|
tCHF |
|
335 |
|
22 |
|
>100% |
||||||
Rate of audit compliance with EU Pledge to avoid advertising to children |
|
% |
|
99.4 |
|
99.4 |
|
0pp |
||||||
Rate of audit compliance with EU Pledge to avoid advertising to children |
|
% |
|
100.0 |
|
100.0 |
|
0pp |
||||||
Rate of audit compliance with EU Pledge to avoid advertising to children |
|
% |
|
93.8 |
|
100.0 |
|
–6.2pp |
||||||
Rate of audit compliance with CFBAI to avoid advertising to children |
|
% |
|
99.6 |
|
99.9 |
|
–0.3pp |
||||||
Rate of audit compliance with CFBAI to avoid advertising to children |
|
% |
|
100.0 |
|
N.A. |
|
– |
||||||
Europe audit compliance with Lindt & Sprüngli Responsible Marketing pledge to avoid advertising to children under 16 |
|
% |
|
99.2 |
|
N.A. |
|
– |
||||||
Rest of world three country rolling audit with Lindt & Sprüngli Responsible Marketing pledge to avoid advertising to children under 16 |
|
% |
|
97.9 |
|
N.A. |
|
– |
||||||
|
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